Shipping & Delivery

 

The time frame for order delivery depends on the following:
    Processing time:
    Custom Guitars/Instruments
    Without Extra Customization: 2-7 days (pre-made)
    With Extra Customization: 12 days (average build time)

    Please allow up to 7 days for refurbishing, packaging and handling prior to shipment. If your guitar is specially custom built (including left-hand/lighting customization), it may take up to 2-3 weeks to build the new custom guitar and prepared for shipment depending on complexity. Average build time for guitars is 12 days. More complex request will inevitably take longer.

    All other products:
    Please allow for 1-4 days processing time.

    Shipping:

    Guitar/instrument shipment times:
    US/Canada: 8 days (average)
    Europe/LATAM/Asia: 12 days (average)

    Guitars are marked as 'gifts' and re-valued to avoid additional custom duties and facility processing checkpoints.
    Expedited Priority Economic courier option shipments can arrive as quickly as 5 days, but may take up to 14 days or longer due to extenuating circumstances, such as custom queues and courier delays.
    Couriers used will vary, depending on the customer's choice and location. Average shipping time is 8 days. 
    Tracking will be updated once the parcel enters the destination country/territory.

    Gears & Merch:
    Shipping times vary depending on the destination country. We generally ship using USPS Insured Packet services. Shipments to U.S and Canada are generally 7-14 days but may take up to 20 days. Shipments outside of North America vary between 15-35 days. 

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    Explanation Notes:
    Processing time: Processing covers order verification, quality assurance and packaging. All orders are usually sent to our American based or Asian based direct factory partner for processing within 48 hours after the order is placed and payment is received. Custom guitars may take up to 6 days for refurbishing and processing. Built to order guitars that require extra customization may take up to 2 weeks to build.
      Shipping time: Refers to how long it takes for items to be shipped from our warehouse to the destination. US/Canada deliveries usually arrive within 12 business days and are shipped by USPS/EMS/Canada Post. Shipping times may vary due to extenuating circumstances we may not have control over.